Illumina Innovates with Rancher and Kubernetes
Our customers are happy! Based on our average NPS* score of 77, Nicereply ranked us 3rd in its Customer Loyalty category in the 2020 Customer Happiness Awards. Delivering the best possible customer support is at the heart of everything we do, so this recognition is particularly gratifying.
The adoption of Kubernetes is accelerating digital transformation in the enterprise, but it’s complex. Rancher eases the learning curve and enables Kubernetes adoption by ITOps and DevOps teams. Our success is about offering our customers the right kind of support that helps them extract genuine commercial value from container deployments.
Thanks to Nicereply for this award. The team there has allowed us to capture and measure our customer feedback at every step, against every response we provide and upon solving a problem. Importantly, the Nicereply platform allows us to take necessary actions across the board that promote a rewarding shared journey and real customer happiness.
Since 2014, Nicereply has recognized companies that deliver a unique experience to their customers and users. In 2020, their awards spanned Customer Satisfaction, Customer Loyalty and Effortless Experience.
You can learn more about our world-class customer support program and request detailed pricing options here.
*Net Promoter Score (NPS) is an index that measures the willingness of customers to recommend a company’s products or services to others. It is used to gauge overall customer satisfaction with a company’s products and services as well as customer loyalty.