Illumina Innovates with Rancher and Kubernetes
The Rancher Labs team is seeking a Customer Success Manager to work with our customers in EMEA. This role is responsible for driving adoption of Rancher technology in a number of named accounts. Success of this role is defined by the customer deriving value from Rancher, renewing their support contracts, and finding expansion opportunities within existing accounts.
Our ideal candidate will have excellent communication skills, with an ability to develop lasting customer relationships, combined with some technical background, preferably in the container orchestration or Dev/Ops areas. Most importantly, the candidate must be excited about working with our customers to ensure successful adoption of Rancher technology throughout the organization.
Your responsibilities as the Customer Success Manager will include:
Other Job Responsibilities include:
We prefer a Bachelor’s degree. The ideal candidate has experience and skills that includes:
To succeed in this role, you will need to be able to work closely with commercial customers to help them understand the impact Rancher can deliver for their business. This role will be part of the Rancher Customer Success team, and will be compensated based on a combination of base salary and commission. Rancher Customer Success Managers should expect only periodic travel.