What you will be doing

  • Provide ongoing support to customers to solve technical issues for Rancher Labs
  • Help troubleshoot and solve Rancher’s open source users via GitHub and Rancher Forums
  • Ability to solve challenging problems with a sense of urgency Develop customer-facing documentation for our website knowledgebase, user manual, and application notes
  • Work independently and as a team
  • Communicate customer needs to internal teams to provide solutions
  • Assist software development with testing and verification of issues
  • Help setup and maintain test and tech support network resources
  • Manage and track support cases
  • Flexible enough to work with the team to provide 24 / 7 technical support

What you bring to us

  • 2+ years of experience in a technical support role
  • Experience in working in a Linux environment
  • Knowledge of Linux software packaging, distribution, and configuration
  • Excellent writing and communication skills
  • Demonstrable troubleshooting and debugging ability
  • A four year BS/BA degree or equivalent in Computer Science or related technical field

Location

  • US
  • APAC
  • EMEA

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