Support
Rancher Labs provides world-class support for organizations running Rancher and RancherOS software in production.
Issue Resolution
Run Rancher Labs products with confidence, knowing that the developers who built them are available to help you quickly resolve any issues.
Troubleshooting
We focus on uncovering the underlying cause of any issue, whether it is related to Rancher, Kubernetes, Docker or your underlying infrastructure.
24x7 Support
We provide tightly defined SLAs, and offer round the clock support options. See our terms of services for more information.
Pricing
Rancher Labs Support pricing is based on the number of Rancher management server clusters as well as the number of hosts running Rancher or RancherOS.
Pricing is available from your regional Rancher Labs sales team. Please request a quote for detailed pricing.
Professional Services
Rancher Labs offers consulting services to help organizations design and deploy their container management platform.
Design Workshops
Our experts can help you develop a container management strategy, as well as provide guidance on the design of the architecture.
Implementation Services
Rancher Labs offers consulting services to help implement Rancher or RancherOS into your new or existing environment.
Engage the Community
Here are some ways you can engage with the open source community:
Visit the forums
The forums are incredibly active, and the beset place to chat with other users about issues you might be facing. Visit the forums.
Chat on Slack
If you want to chat with other community members and contributors, you can often find them on the Rancher users channel on Slack. Join the Slack channel.
File a bug on GitHub
If you think you've found a bug, file it under issues on GitHub with as much detail as you can. You can also file issues using the Rancher UI. Go to GitHub.