Rancher Prime Support

Accelerate critical business outcomes with world-class technical support that goes above and beyond basic break-fix models and provides complete round-the-clock coverage for your Kubernetes deployments.

We are here to help

Ensure success at every step with Rancher Prime Support. Get comprehensive enterprise-production coverage across Kubernetes and Rancher by SUSE solutions including Rancher, Harvester, Longhorn, and SUSE NeuVector.

Enterprise-Grade Support

24x7 Enterprise-Grade Support

Scale Kubernetes at speed with defined SLAs and round-the-clock support options. View Support and Maintenance terms.

Issue Resolution & Troubleshooting

Issue Resolution & Troubleshooting

With Rancher Prime, manage and operate your Kubernetes environments with confidence. You’re backed by the developers who built the platform and are available to quickly resolve issues.

Upgrade Validation

Upgrade Validation

De-risk your change management. Request upgrade path validation checks and standby support options for your planned upgrades.

Supportability Review

Supportability Review

Ensure business continuity with ongoing reviews and advice. Get faster resolutions, prevent incidents, minimize drift whilst staying conformant with our validated configurations. View our complete support matrix.

Trusted Registry

Trusted Registry

Deploy from our trusted registry. Leverage Rancher’s certified compatibility across a range of Kubernetes providers, operating systems and open-source software.

Contact via Private Slack Channel

Contact via Private Slack Channel

Keep informed via Slack. Get access to our customer-only advisory channels related to Product, Operations and Security.

Support Resources

Documentation

Check out our documentation hub.

SUSE Customer Center

Visit SUSE Customer Center to view 
subscriptions and submit support cases.

Rancher Support FAQ

Check out the list of commonly asked questions about Rancher Support.

Support Terms of Service

Review the support and maintenance for Rancher Prime information